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Your Rights and Our Rules in One Place

Using VB89 means you and we both operate under a clear set of terms — what we collect, how your account is protected, and what happens when you deposit via bKash, Nagad, or Rocket.

Account TermsData & PrivacyPayment ConductJurisdiction ConditionsUser Rights
VB89 Your Rights and Our Rules in One Place
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Account Retention

We collect what we need to run your account — registration details, transaction records, and session data. We do not sell your information to third parties. Cookies on VB89 track session state and payment flow; you can manage non-essential cookies through your browser, though turning them off may affect how your account loads. Data is retained for as long as your account is active and for a period after closure as required by applicable financial regulations. To request a copy of your data or ask for deletion, contact support with your account ID.

Data Collection

We collect registration details, deposit and withdrawal records via bKash, Nagad, Rocket, and session logs. Only what is needed to operate your account securely is stored.

Cookie Use

Session cookies keep your account active across pages. Analytics cookies are non-essential and can be blocked in your browser settings without affecting core account functions.

Account Security

OTP verification is required at each login. If you receive an OTP you did not request, treat it as a security signal — lock your account via dashboard and contact support immediately.

Data Requests

You can request a copy of your stored data or ask for account deletion by contacting our support team. Include your account ID and we will process it within our standard review window.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about our terms, a data request, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles it directly. You do not need to contact the payment provider first — come to us and we will coordinate where needed. Our team covers account conduct questions, data access requests, and transaction reviews.

Team online

Live Chat

Open the chat widget in your account dashboard for real-time help on legal queries, payment disputes, or account conduct questions from our Bangladesh support team.

Email Support

Send detailed legal or data requests to our support email. Include your account ID and the relevant transaction or policy reference for a faster response.

Account Dashboard

Logged-in users can raise a support ticket directly from the account panel. This creates a tracked reference number for any legal or conduct query you submit.

Common Questions About Our Terms

Straightforward answers to what our legal terms actually mean for your account.

Eligibility depends entirely on your local law and region. We do not make legal representations on your behalf. Check the regulations that apply in your area before opening an account.

We retain transaction and registration data for a period after closure as required by applicable financial regulations. You can request details of what is held via our support team with your account ID.

Contact our support team first with your transaction reference and wallet number. We investigate on our end before escalating to the payment provider if needed.

We do not sell your data. Information may be shared only where required by law or where a payment provider like Rocket or Nagad needs it to process a transaction you initiated.

Registering more than one account, providing false details, or sharing your login access are all conduct breaches. Any of these can result in account suspension pending review.

Submit a data access request through our support channel with your registered account ID. We will confirm what is stored and provide it within our standard processing window.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.